Balanço Social 2010

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Introduction: • Message from the Management
• Introduction
• Consolidated Sustainability Figures
• Making Of
Grupo RBS Members: • Grupo RBS Members
• Members' Profile
• Compensation and Bonuses
• Occupational Health and Safety
• Investments
• Relationship Actions
Clients: • Clients of Grupo RBS
• Loyalty Marketing Actions
• Relationship Programs

Government and Society: • Government and Society
• Generation of Taxes
• Investment in social projects by means of incentive laws
Environment: • Environment
• Actions to reduce environmental impact
• Weekly supplement focused on Sustainability
Socially Responsible Product: • Socially Responsible Product
• 2010 RBS Award
• At the service of the Community
• Awards Received in 2010

Community: • Grupo RBS and the Community
• Donated media per theme
• Donated media by vehicle
• Institutions that received the most donated media from Grupo RBS
• Contemplated Actions
• Grupo RBS Funcriança
Foundation: • Fundação Maurício Sirotsky Sobrinho
• Effectiveness Rate
• Portal Social
• Programs in Partnership with Companies
• Incentive Fund for Social Development of Porto Alegre Northeast Region
• Basic Education Development
• Guarantee of Rights
• Event Promotion
• Institutional Representation