Balanço Social 2010

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The year 2010 was marked by the beginning of an important organizational development process which will remain strong in 2011. The purpose was to revitalize company values in order to understand Grupo RBS's way of being and doing things. Such process, which began by diagnosing the company's culture, has involved all 6,700 organization's members.		The revitalization of values was of paramount importance to the organizational development process being built on solid foundations. The first phase of this work involved the executive board and the company unit leaders, adding up to nearly 2,800 people involved in settling on the new Group values. In the second stage, the six revitalized values will be presented to all members so they can actually form the basis for all the decisions and actions taken and performed by everyone.

The Grupo RBS Revitalized Values

	Development of a COLLECTIVE sense Pride in contributing to the country and society, with a deep sense of responsibility.			CONNECTION to people Trustful relationship and mutual respect.

	Promote sustained GROWTH Commitment to consistent short and long term results.			All for the CUSTOMERS The entire organization is devoted to creating the best solutions for customers.

	Do what is RIGHT An ethical company that is proud of what it does.			Our HEART beats Search for excellence with discipline, agility and simplicity

Grupo RBS Members

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One T-shirt Only

The appreciation of the more than 6,700 company members is present in the organizational development process started in 2010. Therefore, by launching the second stage of the "Crack, Nem Pensar" campaign, the company first spoke to its staff, not only for the purpose of introducing it first hand, but also with a clear intention of inviting its members to take active part in the fight against drug addiction.

On March 29th, on the eve of the relaunch of the "Crack, Nem Pensar" campaign, Group employees took part in a videoconference with the CEO for Grupo RBS, Nelson Sirotsky, and learned about the pillars of the institutional flagship raised by the company in 2009. They also received a booklet with information on how to take part in the campaign and got a T-shirt bearing the slogan, which was worn by everyone the following day, when the campaign was introduced to society.

Men and Women

Men	55.79%
Women	44.21%

Number of
Employees

In 2010	6,286
In 2009	5,879
In 2008	6,004

Growth* in the Number of Employees

In 2010	6.92%
In 2009	-2.08%
In 2008	3.55%

* Comparison with previous year

Turnover
Rate

In 2010	24.27%
In 2009	18.34%
In 2008	23.10%

Internal
utilization rate

In 2010	12.65%
In 2009	5.28%
In 2008	5.66%

The Grupo RBS Revitalized Values

Men and Women

Number of Employees

Growth* in the Number of Employees

Turnover Rate

Internal utilization rate

Number of
Employees

Turnover
Rate

Internal
utilization rate